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0845 telephone numbers


A topic by: dabram, on Business, Management. Tags: 0845.telephone.


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Category: Business > Management

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0845.telephone

Language: English
Added by:

dabram on 20/03/2008





 
 
 
 
  Topic Author Opinion
 dabram  
Some years ago there were different telephone charges for the  is this feedback useful?
 
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by dabram on 20/03/2008
Some years ago there were different telephone charges for the distance of calls within the UK, for instance calling a London number (01) from Manchester (061) would cost a lot more than calling one within Manchester. As a favour where telephoning would have to be made to an organisation from anywhere in the country the 0845 number was introduced where all calls were at the same rate as though locally. This is now not serving the same purpose since calls made to anywhere in the country are now starting 01 or 02 and at a much lower rate that is the same as the local rate anyway. However 0845 is still being used though now out of date. In many cases the 0845 charge is more than a normal 01 or 02 number and in many cases creates a charge where the dialer would have it "free" ( ie included in the total charge being paid for the service. Why is it still being used instead of giving the organisations' numbers as 01 or 02 ones? The "favour" does not apply and it is now the reverse! Do the organisations using it now gut some refund from it and at the expense of the callers?
 
 
 
 
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 The-Dodger  
Should be banned as they serve no purpose whatsoever  is this feedback useful?
 
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by The-Dodger on 29/03/2008
Should be banned as they serve no purpose whatsoever. Bring back the proper landline numbers
 magnius  
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by magnius on 20/03/2008
Does it really matter? At least you're not paying the old premium rates of the past where you could be charged around £1 per minute to call these Customer Service Centres. The reason that call centres use 0845 numbers and not 01/02 numbers is that they take a very small percentage of the 0845 calls as profit, that goes on to pay call centre staff.
 cathie31  
some times unreasonable but what can you do if you need to call you  is this feedback useful?
 
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by cathie31 on 20/03/2008
some times unreasonable but what can you do if you need to call you got to call
 
 
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